Returns and Complaints

We hope you are happy with your purchase, but if for any reason you are not satisfied, we offer a hassle-free return process.

• Return Period: You can return any item within 14 days of receiving your order.
• Condition of Return: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Return Process: Please contact our customer service team at oss.s@m-industrial.pl to initiate your return. Include your order number and details of the product(s) you wish to return.
• Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 30 days.
• Return Shipping: The cost of return shipping is the responsibility of the customer unless the product is defective or incorrect.

If you have any questions or concerns regarding returns, please do not hesitate to contact us.

Complaints

Complaints Policy

We strive to provide high-quality products and excellent customer service. If you have a complaint or issue with any product or service, we are here to help.

• Filing a Complaint: If you are dissatisfied with your purchase or experience, please reach out to us via email at oss.s@m-industrial.pl. Be sure to include your order number, a description of the issue, and any supporting documentation or images.
• Resolution: We will investigate your complaint promptly and aim to resolve it within 30 days. If necessary, we may ask for additional information or details to better understand the issue.
• Product Issues: If the complaint involves a faulty or damaged product, please provide clear evidence (e.g., photos) so we can assess the situation. If your complaint is valid, we will offer a replacement or full refund.
• Customer Support: Our team is committed to resolving complaints efficiently. If you are not satisfied with the resolution, you may be entitled to further legal rights under applicable consumer protection laws.

Your satisfaction is our priority, and we are committed to ensuring you have a positive shopping experience with us. If you need assistance or have further questions, please don’t hesitate to contact our support team.